Careem Partners with Jaleesa to Help Simplify Customers’ Lives

February 14, 2018
4 minutes read
Careem Partners with Jaleesa to Help Simplify Customers’ Lives

Careem, the leading ride-hailing app in the MENA, Turkey and Pakistan, continues to simplify its customers busy lives by partnering with Jaleesa, the Lebanon-based tech startup that connects families with a trusted babysitter. Members of the Jaleesa community will benefit from exclusive discounted rides with Careem. For child carers, this will make it easier to get safely to and from work in addition ease parents lives.


“At Careem, we are committed to continuously optimizing our customers’ experiences with a keen focus on user happiness and safety by making their lives easier while supporting a new wave of entrepreneurship in Lebanon,” said Ibrahim Manna, Managing Director at Careem Emerging Markets. “Our partnership with Jaleesa is a strategic way for our new and existing Careem customers to get the trusted childcare they need while making sure their transportation is also reliable and convenient.”


Jaleesa offers flexible, trusted child carers to meet the needs of today’s modern families, making it easy for parents to find, book, and pay for child care online. All Jaleesa child sitters go through a four-step security and training process, including full background checks. Many have been trained in First Aid and CPR, delivered by the Lebanese Red Cross, and child development, delivered by Jaleesa’s partner LEAPS. Jaleesa is a social impact business: The company recruit’s child carers from different backgrounds in Lebanon and subsidizes child care for underprivileged families, so more working individuals can enter the workforce. Jaleesa has over 65 babysitters available for instant online booking, who have delivered over 7,100 hours of trusted child care.


“Jaleesa is thrilled to partner with Careem, one of the most exciting and successful tech companies in the MENA. Our partnership is indicative of Jaleesa’s role in the Middle East’s growing tech ecosystem,” said Angela Solomon, CEO and cofounder of Jaleesa. “Our mission at Jaleesa is to build a business with social impact that scales with our success. The more families use our service, the more impact we can have in our communities. We’re excited to be partnering with a company like Careem to make family life smoother for everyone.”


In Careem’s efforts to simplify people’s lives in the region, safety plays a foundational role. The company applies strict procedures that begin from the moment you book the car, continuing throughout the journey, until the moment of arrival. Each Careem Captain goes through a rigorous security screening and training processes before qualifying, and is also responsible for inspecting and maintaining the vehicle to ensure his and the passengers’ safety. Customers are provided with the Captain’s photo, name, and license plate number, in addition to the rating he has received from previous customer evaluations. Each passenger can also evaluate and rate their ride after they are dropped off at their destination.


Careem passengers can also share information about their ride with family and friends, who are able to track the ride on the web. Careem runs an ongoing mystery shopping program to continuously check cars and Captain behavior to ensure customers have a great Careem experience. Careem has also integrated facial technology to its technological framework to set a new benchmark in passenger safety. This technology is powered by Digital Barriers, a leading provider of intelligent security solutions across the globe.


For inquiries about how to become a Captain, interested individuals may apply through the Careem website. Eligible individuals will receive full training that will allow them to earn a steady, reliable income.



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