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Tafawuq launches state-of-the-art Facility Management Training Center to deliver service excellence

March 1, 2019
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Tafawuq launches state-of-the-art Facility Management Training Center to deliver service excellence

Tafawuq Facilities Management, a subsidiary of the UAE-based Eltizam Asset Management Group, and a leading provider of integrated facilities management services, recently announced the inauguration of Tafawuq Facilities Management Training Center. Highlighting the company’s commitment to continuously improving daily operations as well as service delivery in line with the group’s Vision 2021 for business transformation, the training center will offer a range of courses to Tafawuq operations staff, also providing them with opportunities for professional growth.

The recently opened Tafawuq Facilities Management Training Center will deliver courses and training programs covering key learning areas such as mechanical, electrical and plumbing training according to the international standard SFG20; training on cleaning techniques aligned to British Institute of Cleaning Science (BICS); training on safe work practices in line with British Safety Council standards; customer service training; and training on local regulations related to facility management (FM). The courses and modules will be designed to enhance employees’ skill sets and knowledge through continuous learning.

Reflecting Eltizam’s status as a large enterprise corporate member of the Institute of Workplace and Facilities Management (IFWM), the Tafawuq Facilities Management Training Center aligned to IFWM best practices. The membership allows unlimited access to IFWM Knowledge Hub, networking opportunities, technology best practice guides, Continuing Professional Development (CPD) and opportunities to participate in training programs such as ISO 41001.

Chris Roberts, Chief Executive Officer, Eltizam Asset Management Group, said: “Our Vision 21, launched in 2017, has been developed with an aim to transform Eltizam from a Growth Company to a Customer Company. We firmly believe that sustainable business growth can only be achieved by focusing on the continuous development of our employees’ skill sets and processes, which will lead to enhanced customer happiness and operational efficiencies. The launch of the new training center is very much reflective of our resolve to materialize this vision.”

Michael Nicholas, General Manager, Tafawuq Facilities Management, said: “The launch of initiatives such as the opening of the training center complement our strategy for organizational development by enhancing the knowledge and skills of our staff, increasing the quality of housekeeping services, improving the consistency of the group’s approach and effectively addressing the training needs of our employees. We believe that investments in these areas play a significant role in enhancing customer satisfaction and hence we consider it a priority.”

Tafawuq Facilities Management offers tailored solutions for communities, residential and commercial towers, individual homeowners, retail space, ports and aviation, IT and data centres and healthcare; and services more than 200 clients and 10 million square feet of real estate.

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