CX disconnect in an ‘experience economy’ is putting businesses at risk

CX disconnect in an ‘experience economy’ is putting businesses at risk
January 27, 2019
Technology

CX disconnect in an ‘experience economy’ is putting businesses at risk

Dimension Data, the USD 8 billion global technology integrator and managed services provider for hybrid IT, today revealed the findings of its annual CX Benchmarking Report. It urges organisations to address a “customer experience disconnect” that could lose them business or even jeopardise their chances of survival in...

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